Warranty & Returns

1. Returns

2. Warranty

3. Trade Account

4. Contact Us
5. Procurement
Unwanted Items - Up to 14 Days
In accordance with the Consumer Rights Act 2022, you have the right to cancel your order up to 14 days after the day of delivery. You do not have to provide a reason for the return. The item can be returned subject to the following conditions. 

  1. Items must be returned unused in their original undamaged packaging. The item must be suitable for resale within 14 days of cancellation. 
  2. Customers are responsible for the cost of return shipping for unwanted items.
  3. Refunds will be issued using the same payment method as the original purchase, and will include the original delivery charge up to the value of our standard delivery option.
  4. Items cannot be returned if they have been used, damaged, or are not in a resalable condition.
Faulty Items - Up to 30 Days
You can return a faulty item if the issue occurs within 30 days of purchase for a full refund, repair or replacement. 

  • A refund will be issued via the original payment method within 7 days of the item being received at our warehouse. 
  • Where a repair or replacement option is exercised, it will be given priority and processed at the earliest opportunity.
What is covered under warranty?
We cover any item that develops a genuine manufacturing defect within 12 months of the original purchase date unless otherwise stated.
What is not covered under warranty?
The warranty is strictly limited to manufacturing defects. It does not extend to any goods that have been subject to improper installation, accidental damage, intentional damage, misuse, negligence, or any form of modification. 

Determination of whether a defect or damage falls within warranty coverage will be at the sole discretion of Screenshelf.
How to Initiate a Warranty Claim?
Customers can initiate a warranty claim in any of the following ways:
  1. Online Account – Log into your account on our website and submit a Return Request.
  2. Email – Contact us at [your email address] with your order number and details of the issue.
  3. WhatsApp – Message our support team via WhatsApp at [your WhatsApp number].
  4. Live Chat – Use our online chat feature available on our website.
Once we receive your request, our support team will review the details to determine if the claim falls within warranty coverage.

If the warranty claim is approved, you will be provided with:
  1. A Return Merchandise Authorisation (RMA) number
  2. Full return instructions, including the return address and packaging requirements
Please note: Returns will not be accepted without a valid RMA number.

Account registration, sign in, password & linked accounts

Resetting Your Password
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.
Viewing Your Linked Accounts
If you’ve linked your Beauty Insider and Kohl’s accounts on kohls.com you will be able to see your linked account status on the Account Information page. You can also unlink your Kohl’s account by clicking Unlink.